Who we are

Our website address is: https://souleva.com

What personal data we collect and why we collect it

Information That You Provide

We collect information that you provide directly and voluntarily to us. Some or all of the information we request, include your name, home address, zip or postal code, email address, and telephone number when you create an online account, sign up to receive our newsletter, promotions, giveaway sweepstakes, or contest. When you purchase on our site, in addition to the above, we also ask you for a delivery address and payment method details. We may obtain information about your usage of our Website to help us develop and improve it further through online surveys and other requests.

The types of information you may provide directly to us include, but are not limited to: your name, your shipping address, billing address, zip code, telephone number, email address, credit card or payment information, or any other information that could be used to contact you or any other information that you may choose to disclose to us.

Information We Collect Automatically

In order to improve the overall quality of your online experience, SOULEVA automatically collects certain information about you when you access or use our website or interact with our emails or online advertisements, or when you transact business with us. Information we automatically collect includes:

Log File Information

We collect information about your use of our website, such as the type of browser you use, access date/times, pages viewed, your Internet Protocol (“IP”) address and the referring link through which you accessed our websites. An IP address is a number that automatically identifies the computer or device you use to access the Internet. The IP address enables our server to send you the web pages that you want to visit, and it may disclose the server owned by your Internet Service Provider. We track and aggregate certain information about the visits to our website to analyze trends and statistics such as general traffic flow and feature usage related to SOULEVA’s website. We compile traffic-based statistics that show the numbers and frequency of visitors to our website and its individual pages. These are an aggregated statistical report that we use internally to better understand our website traffic, manage our website, and help diagnose any problems. SOULEVA may also aggregate such information and make it available to others as part of its business; however, we will not identify you when providing such information or make it possible to identify you by others in providing this information.

Transaction Information:

When you purchase or return a product, we collect information about the transaction, such as product details and the date and location of the purchase/return.

• Mobile Information: When you access our website from a mobile or smartphone device, we may receive information about your mobile device, such as unique device identifiers.
• Information From Third-Party Sources: We also receive information about you from other sources, including service providers such as PayPal and Google, and through your interactions with us on social media websites, and we add it to the information we associate with your account.

INFORMATION WE DO NOT COLLECT

When you create an account on our website, SOULEVA does not intend to collect and retain records of any sensitive personal information, data regarding minority status, or data received from third parties that are not expressly contemplated by this agreement or contractually authorized. We do not knowingly contact or collect information from persons under the age of majority in your state or province of residence. The Services are not intended to solicit information of any kind from persons under the age of majority in your state or province of residence.

TEXT MESSAGE/SMS CONSENT AND OPT-OUT

If you choose, you can provide your mobile phone number to receive text message alerts containing shipping information that may be sent via our third-party shippers using automated dialing systems (“Text Messages”). You agree that by providing your mobile phone number, you expressly consent to receive automated text messages from FedEx to the mobile phone number provided. Message and data rates will apply, and you should check the rates of your mobile carrier. You can opt-out from further text marketing communications by following the opt-out instructions that will be sent to the SMS number used by FedEx to contact you.  Please refer to FedEx’s privacy policy, found here, for how FedEx manages its information.

Who we share your data with

We may share your mobile phone number with other service providers with whom we contract to assist us with the above activities, but we will not share your mobile phone number with third parties for their own purposes without your consent. You acknowledge that Text Messages are distributed via third party mobile network providers and, therefore, we cannot control certain factors relating to message delivery. You acknowledge that, depending on the recipient’s mobile carrier, it may not be possible to transmit the Text Message to the recipient successfully; nor is content available on all carriers. We do not claim or guarantee availability or performance of this service, including liability for transmission delays or message failures. SOULEVA expressly disclaims any liability related to third party carriers or service providers.

How long we retain your data

We will store your Personal Information for as long as is necessary to achieve the purposes for which it was collected, whether that is to provide services to you, for our own legitimate interests (described above), or so that we can comply with the law. We reserve the right to retain it to the full extent,t not prohibited by law. We may delete Personal Information in our discretion, so you should retain your own records, and not rely upon our storage of any Personal Information, content, or other data. We will review the information we hold, and when there is no longer a business need for us to hold it, we will either delete it securely or, in some cases, irreversibly anonymize it. When we delete any information, it will be deleted from our active databases but may remain in our archives.

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

HOW WE PROTECT YOUR PERSONAL INFORMATION

To prevent unauthorized access, maintain data accuracy, and facilitate the correct use of Personal Information obtained through our website, we have put in place appropriate physical, technical, and operational measures to safeguard and secure the Personal Information we collect online against unauthorized access, unlawful use, accidental loss, corruption, or destruction.

We also use operational measures to protect your Personal Information, for example, by limiting the number of people who have access to your membership information. Access to Personal Information is restricted to SOULEVA staff members and third-party service providers who require access for specific purposes, such as helping us provide the Services to you.

We use technical measures such as password protection to protect your data and the systems where they are stored. However, messages you send to us through the Internet or otherwise electronically may not be secure. We recommend that you do not send any confidential information to us by email. If you choose to send confidential information to us, you accept the risk that a third party may intercept this information. We make reasonable efforts to keep your information safe and secure while shopping. We protect your online order and Personal Information by using Secure Sockets Layer (SSL) technology.

All the data that travels between your computer and our servers is SSL encrypted and then stored on a computer that is not connected to the Web. To make sure you are accessing a secure server, look at the lower left or right-hand corner of your browser window after accessing the server. An unbroken key or closed lock (depending on your browser) indicates that SSL is active in your window. Some versions of browsers and firewalls don’t permit communication through secure servers. In that case, you’ll be unable to connect to the serve,r so you won’t have to worry about mistakenly placing an order through an unsecured connection.