Orders and Returns We strive to provide you with exceptional quality products and superior customer service. We want you to be pleased with your new purchase. If you don’t love it, simply send it back, it’s that simple. We will gladly offer you a full refund or exchange on all online orders within 14 days from the day of purchase. … Sometimes: Items purchased during sales and special promotions may be final sale, and therefore not eligible for exchanges or returns (please refer to promotion disclaimers for the terms of each offer). Returns All returns Must be in new, unwashed, and unused condition with the original packaging. No Exceptions. Domestic Sign in to your account and click the “Return” button or visit our return portal here Enter your order number Select the items you wish to return, ‘from My Order History,’ reasons and click confirm Please allow 3 to 5 business days to process the return once we receive it. You will be notified via email once the refund has been issued back to your card. International Contact customer service with your order number, the merchandise you wish to return, and the reason for your return by clicking here and filling out the form. You will receive an email with further information on how to complete your return within one business day.** Please allow five business days for us to process your returns. Depending on your bank, please allow up to two billing cycles for your credit to appear on your statement. International customers are responsible for return shipments. We recommend a shipping method with a proof of delivery or tracking number.